Answer your questions

Frequency asked questions

General questions

If you do not find what you are looking for, do not hesitate to contact us

Madrid Bike Tours opens every day of the year (except Christmas and New Year) including Sundays and holidays.

Summer hours (March 29 to October 29) are Monday through Friday from 10:00 a.m. to 8:00 p.m. and Saturdays and Sundays from 9:00 a.m. to 9:00 p.m.

And the winter schedule (October 30 to March 28) is from Monday to Friday from 10:00 a.m. to 7:00 p.m. and Saturdays and Sundays from 9:00 a.m. to 8:00 p.m.

We are at Calle Santiago 18 Madrid.

We are located a few meters from the Mercado San Miguel.

The nearest metro is the Metro “Sol” and “Opera”

You can pay in cash at our store, or with a credit card.

Madrid is beginning to be a cyclist-friendly city, although there is still a long way to go.

You will find a few bike lanes and other shared lanes with vehicles with priority for the cyclist.

Madrid is based on a series of small hills, so if you are not used to cycling it may be a bit uphill for you.

There are areas in the city that are very well prepared for cycling, such as Parque del Retiro, Parque Juan Carlos I, Casa de Campo or Madrid Rio. These places are perfect for strolling with the whole family without cars bothering you.

To sign up for one of our bike tours, or to rent bikes or segways, it is advisable to book at least 12 hours in advance.

This way you ensure schedule and availability

No means of distraction are allowed: no headphones with music, no telephone, no smoking, none of this is allowed.

Anyone driving a vehicle should avoid distractions.

It is only mandatory for children under 16 years of age on urban roads; in the interurban it is obligatory for all ages

It is only allowed to carry children under 7 years of age in approved baby carriers.

Cycling is not allowed in pedestrian areas (this includes sidewalks and pedestrian-only paths), if there is a lane for bicycles in these areas, you must go at a moderate speed and keep in mind that you must always yield to pedestrians.

A minimum distance of one meter is required between the pedestrian and the bicycle, otherwise the cyclist must get out of the vehicle and walk that section

The bicycle is one more vehicle, with the obligations that it entails.

The road on which you circulate is the one that determines the signals for all the vehicles that circulate on it.

Skipping a traffic light, a sign or going the wrong way carries a fine.

The new Madrid Mobility Ordinance fines violations in accordance with the provisions of the new Traffic and Road Safety Law.

It is not allowed to drive any vehicle under the influence of alcohol or any other chemical compound that may alter reflexes and normal functions.

In Madrid, the City Council has distributed stations to park bicycles, they are inverted U bars where you can anchor them. Be careful not to confuse it with the “BiciMad” stations! which are only reserved for this public service of the City Council.

If you find yourself in need of leaving it on the sidewalk anchored to a post or lamppost, remember that you must leave a margin of 1 meter for the passage of pedestrians and wheelchairs.

In Madrid it is recommended that you do not leave your bicycle in areas with little frequency of people, it is preferable on wide roads with visibility and regularly traveled. Always in visible places.

How to lock the bike

  • The bicycle should be locked if possible to the inverted U bars reserved for bicycle parking.
  • Securing the bicycle wheel – front frame and frame – rear wheel with two locks would be optimal, but not always possible.
  • Key pieces that must be tied: Picture, front wheel
    Handlebar and saddle: these are pieces that theft specialists love.
  • The safest padlocks are the Python model or the U-bar, because they cannot be cut with shears.
  • The main thing is not to leave the bike unattended for a long time, and if possible not to spend the night on the street.
  • To prevent someone from damaging the padlock with some liquid, it is convenient that the keyhole be tilted towards the ground.

Tips for good cycling clothing:

If you use the bicycle sporadically or have rented a bike that you are comfortable with, it is enough. Keep a couple of important notes in mind:

  • Make sure the pant leg is not wide to prevent it from catching on the chain or running.
  • Try not to wear flared dresses for the same reason.
  • In case of cold it is very necessary and advisable to wear gloves, the hands are the first to stay cold and it can have consequences. A hat that covers the ears in winter is also very useful.
  • You should not circulate with flip flops or barefoot. Madrid is a big city with heavy traffic, any slip or carelessness can be fatal.
  • In case of rain, a cap with a visor is recommended for those who wear glasses, and for everyone a raincoat that covers as much as possible but be careful not to get caught on the chainring or the pine nuts. It is also important to note that the asphalt in the city becomes especially slippery if it is wet.

There are reflective bands to put on clothing to increase your visibility at night. They are not mandatory either, but any element that increases security is always advisable.

There are regulatory seats to carry children under 7 years of age.

They must be approved and be properly attached according to the manufacturer’s standard to the structure of the bicycle.


If you do not find what you are looking for, do not hesitate to contact us

For the rental of our material we ask customers to bring their DNI, NIE or Passport when picking up the bicycle/skates, etc., and sign a rental contract, taking responsibility for the material.

No, minors cannot rent unless they are accompanied by an adult who is responsible, or bring an authorization from their parents signed and with their original ID.

We have civil liability insurance, it is not accident insurance. If desired, it can be hired separately. In our legal section there is extended information on the terms and conditions for the use of our material.

The price per person and activity is €2 + VAT.

No invoice is charged to the customer for broken material due to normal use of it.

You will be amazed at what items can disappear from a bike if you leave it unattended! Make sure this doesn’t happen, everyone is responsible for their bike.

When it comes to locking a bicycle, try to ensure that as many pieces as possible are secured. Never leave the bike in areas with little traffic. Try to leave it visible

To drive around the city it is necessary to be seen, reflective lights are essential. Don’t neglect the doorbell! It is also necessary to let people know that you are approaching (keep in mind that the bikes do not make noise and nobody hears them coming from behind).

Contact information

C/ Santiago 18, 28013 Madrid

open at

9:00 AM

close at

Summer 6:00 PM
Winter 8:00 PM


+34 910 750 163


+34 673 430 379



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